Storm-roof intake · insurance hail and wind
Hail stops at 4:12.The phone starts at 4:19.You are still on a roof.
CallLock answers the storm calls you cannot reach, asks the homeowner the eight things a claim needs, and sends one evidence packet to the inbox you already read.
| Time | What happened | |
|---|---|---|
| 4:19 pm | unknown | No answer. Went to the next truck. |
| 4:23 pm | unknown | No answer. Went to the next truck. |
| 4:31 pm | unknown | Voicemail. No callback. |
| 4:38 pm | unknown | CallLock ran intakepacketfiled to the shop inbox |
One afternoon, drawn to show the problem. Not call records.
Section A / The loss
Section A
A missed hail call is a job you never knew you lost.
Storm work arrives in one burst, on the phone, while your crew is tearing off a roof three towns over. Nobody in the shop is free, so the call keeps walking down the list.
- Who calls
- The homeowner, standing in the driveway, minutes after the ice stops.
- Who answers
- The first shop to pick up. Not the closest shop, and not the best one.
- What voicemail does
- Nothing. By the time you hear it, the homeowner has dialed two more numbers.
Section B / The packet
Section B
One packet. Eight fields. Nothing invented.
Every answered call produces the same sheet, in the order intake asks for it. On this page the values stay blank, because no call has been logged.
Storm evidence packetForm CL-01
- Call time
empty until the call is logged
- Homeowner
empty until the caller is named
- Property address
empty until the address is confirmed
- Loss type
empty until hail or wind is stated
- Claim facts
empty until intake notes land
- Street photo
- Photo pending
- Slope photo
- Photo pending
- Next action
empty until the shop sets the next step
01
02
03
04
05
06
07
08
Section C / The call
Section C
From the driveway to your inbox.
Four steps, in this order, every time. The script below is mechanics only. What the shop gets out of it is the packet.
- 01
The call is answered
A voice agent picks up when nobody in the shop can. It says it is the shop and starts intake.
- 02
Claim facts are asked for
Date of loss, the carrier if the homeowner knows it, and what they can already see from the ground.
- 03
Photos are requested
One street shot, one slope shot. Both slots read photo pending until the files arrive.
- 04
The packet is filed
One sheet, in the inbox you already read. There is no dashboard to keep an eye on.
Voice agent“This is the shop. What is the property address?”
Homeowner[the address is given on the call]
Voice agent“Was this hail or wind, and what day did it hit?”
Homeowner[claim facts are captured here]
Voice agent“Send me a street photo and a slope photo when you can.”
Scripted sample. Not a live call, not a finished claim.
Section D / The fit
Section D
Built for hail and wind. Not for everyone.
Intake only asks good questions when it knows what kind of loss it is listening for. Saying no to the rest is what keeps the packet worth reading.
Set up for
- Insurance-storm roofing owners
- Insurance-storm roofing operators
- Shops that run on hail and wind calls
Not set up for
- HVAC
- Retail roofing sales
- Water-loss restoration
- General contractors
Section E / The trial
Section E
Ninety days, no charge.
Run it through one hail event and see what lands in your inbox. Nothing is billed during the preview, and there is no contract to get out of.
- Rate
- $0
- Term
- 90 days
- After that
- Rashid sets your shop price on a call
- Rate card
- not published on this page
- Open to
- storm roofing owners and operators
Call Rashid
(734) 331-0162
Live. Dials Rashid.
The preview is open to insurance-storm roofing owners and operators. The number is live and dials Rashid. This plate is the Call Rashid line, not a shop contact.